Viastone 2L Expanded Clay Rocks, Grow Rocks, Round (EA)
Shipping Policy
Thank you for shopping at www.viagrow.com ! We appreciate your business. Below are the details of our shipping policy:
Should you have any questions please fee free to reach out to us destynni@viagrow.com Or call 404-349-6954
Shipping Methods:
- We ship all orders via [USPS/UPS/FedEx/DHL].
- Once your order has been shipped, you’ll receive an email update with your tracking number.
- Order Processing Time: Please allow 3-5 business days for our team to process your order.
- Shipping costs if applicable are calculated based on the weight and destination of your order.
- You can find the exact shipping cost during checkout.
Domestic and International Shipping:
- We offer both domestic and international shipping.
- International shipping rates may vary based on the destination country.
Estimated Delivery Times:
- Domestic orders typically arrive within 5-7 business days after processing.
- International orders may take longer, depending on the destination.
- Please note: For pallet orders and larger order we rely on carriers to pick up your order. In some cases this takes a day or two resulting in longer transit time.
- If your package is lost or damaged during transit, please contact our customer support team immediately. Email destynni@viagrow.com or call 404-349-6954
- Customers are responsible for any customs fees, taxes, or duties imposed by their country.
- During peak seasons (such as holidays), shipping times may be longer due to high demand.
- If you have any questions or need assistance, feel free to reach out to our customer support team at destynni@viagrow.com
Return and Refund Policy
At Viagrow, we prioritize your satisfaction with our products and services. We are committed to offering premium quality items at fair prices. However, we understand that circumstances may arise where you need to return a purchase. Please take a moment to review our Return Policy below and feel free to reach out to us at info@viagrow.com for any inquiries or clarifications you may have.
Returns:
- Our return policy extends for a duration of 30 days from the date of purchase. If 30 days have elapsed since your purchase, we regret to inform you that we cannot offer a refund or exchange.
- To qualify for a return, the item must be unused and in its original condition. We are unable to accept returns of used items as we cannot resell them as new or return them to vendors due to unmet expectations.
- Please ensure you have your receipt or proof of purchase to facilitate the return process. In the absence of a receipt, we will search our records for the related invoice.
Refunds:
- Upon receiving and inspecting your returned item, we will send you an email to confirm receipt and inform you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within a specified timeframe.
Late or Missing Refunds:
- If you haven’t received your refund yet, we recommend checking your bank account first.
Subsequently, contact your credit card company as there may be a processing delay before the refund is posted.
- If the issue persists, contact your bank for further assistance.
- If you have completed these steps and still haven't received your refund, please reach out to us at support@plantonix.com for assistance.
Sale Items:
- Only regular-priced items are eligible for refunds. Unfortunately, sale items cannot be refunded.
Exchanges:
- We only replace items that are defective, damaged, or missing. If you need to exchange an item for the same one, please email us at info@viagrow.com and send your item to: 4025 Welcome all rd, STE 130 Atlanta GA 30349 United States.
Returns:
- You are responsible for covering the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Shipping times for exchanged products may vary depending on your location.
- For items over $75, consider using a trackable shipping service for your peace of mind.
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To return your product, please mail it to:
Viagrow ATN: Returns
4025 Welcome all rd, STE 130
Atlanta GA 30349 USA
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